Losing internet
Hi everyone...My main question is ( IS IT BETTER FOR ME TO CHANGE MY INTERNET PROVIDER ?)
In last few years I always have problem with my internet and ask you guys for help before regarding this problem.I lose my wifi and ethernet signal few times a week and i have to rest the modem i have done every thing you said with no result and end up to aske for technician so far they change my modem 3 times and steal the same problem,I have speed of 120 .
Now what do you think should i change my internet provider and have a peace of mind?? 😑
Answers
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After going back to read your previous posts on this Forum, your issue sounds weird.
Have you ever had another internet service provider at this address? Did you have any issues?
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Hi @Jalal Z.
For what you wrote, it seems a problem with your signal in the cable or some strange interferences
The tech when he came what he said that the problem was?
Do you use your own router?
Do you have the modem near some device can generate electromagnetic interference?
Do you have some problem with your electric line, for example variation of voltage?
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look like you know the answer to every thing but the technicians said the problem is fizz modem and is very often defected.Now should i belive you or technicians? p/s there is no other electronic around the modem,about signal the technician said its ok and i had the bell modem before in the same place
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Hello Jalal Z. ,
Sorry to hear about the issue!
From what I see, it appears that there are disconnections from the service for your modem, but it also looks like there are about 18 devices connected at the same time.
For testing purposes specifically, I advise you to disconnect atleast 10 devices ( disconnect them from the main network completely ) and test how the service performs, as this appears to be mostly a device compatibility issue.
Something in your home is causing this disruption ( I verified the modem`s signals specifically also, and there are no issues with them, as the situation is coming from the WiFi connectivity only and not how the modem performs on a daily basis ).
If you have an extender ( as this is what our tools show us also ), I suggest relocating it a bit farther from the modem to improve the connectivity to the other devices.
On a side note, if there are still issues with the remaining connected devices, change them and connect something else, to eliminate the posibility of this being a specific device issue.
A bit more details can be found here also : https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
Check how the service performs using these steps for atleast 48 hours and reach ur agents on chat : https://fizz.ca/en/support if you still need help.
Thank you for your understanding.
Have a good one,
-Raul0
