wallet

gamden
gamden Posts: 4 ✭✭
edited October 2023 in My Mobile
i used to make calls using wallet for past year but since september i’m getting fizz notification that an add on is needed all of a sudden?

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,887 ✭✭
    Answer ✓

    Hi @gamden

    Try to contact the support, I believe that it is an error

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

Answers

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,140 ✭✭

    As support told me once, it was a major upgrade in their system on August 24, maybe something was affected by it. Contact customer support and they should find out what is the issue.

  • Amanda D. #39661
    Amanda D. #39661 Posts: 41 ✭✭

    So frustrating! Good luck!

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