wallet

gamden

i used to make calls using wallet for past year but since september i’m getting fizz notification that an add on is needed all of a sudden?

Jess_i88b6

Hi @gamden

Try to contact the support, I believe that it is an error

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Andrei_ref_R7VK1

As support told me once, it was a major upgrade in their system on August 24, maybe something was affected by it. Contact customer support and they should find out what is the issue.

Amanda D. #39661

So frustrating! Good luck!