in us but can't make or receive calls
Hi! I am in the US, I have Canada and Us coverage, have a volte phone and sim, but I cannot make or receive calls. When I first landed calls worked fine, but now 12 hours later they don't work. When I try to call it immediately says call ended and when someone tries to call me it goes straight to voicemail. I have tried with the internet on and off and it is the same problem. Please, I need to be able to get and receive calls!
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Answers
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Maybe try to select the Carrier manually (AT&T, Verizon or T-Mobile)
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Hello srbotto ,
Sorry to hear about the issue.
I verified your account and it`s in good standing.
Please try to manually select another network from your phone`s settings ( either try with AT&T , T-Mobile or Verizon ).
On a side note, I also suggest testing the Sim card in another phone to eliminate the posibility of this not being a device issue.
A bit more detaisl can be found here also : https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
If you still have issues, I suggest reaching our colleagues on Live chat to investigate further : https://fizz.ca/en/support
Thank you for your understanding.
Have a good one,
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I did try rebooting the phone and data roaming is on. When I try to manually select the carrier it tells me there selected network is unavailable.
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I did try rebooting the phone and data roaming is on. When I try to manually select the carrier it tells me there selected network is unavailable. 0
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I did try rebooting the phone and data roaming is on. When I try to manually select the carrier it tells me there selected network is unavailable. 0
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