Live chat stuck at position 1

paulB219
paulB219 Posts: 7 ✭✭
edited September 2023 in Internet
I tried two times to reach out Fizz live chat but couldn't. It always tuck at #1 position and nothing happens after that.

And I almost made up my mind to switch to Fizz but idk if there's any technical issue I do WFH, what will I do if I can't reach out for assistance. What is happening with this live chat?

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,987 ✭✭

    Hi @paulB219

    Probably you should restart the chat

    Sorry

  • paulB219
    paulB219 Posts: 7 ✭✭
    > @Jess_i88b6 said:
    > Hi @paulB219
    > Probably you should restart the chat
    > Sorry

    Yes, I did , trying again now 3rd time
  • Whizz
    Whizz Posts: 23,464 admin

    Hello @paulB219 ,

    I am really sorry to hear about this situation.

    Following the verifications, I see that you discussed with my colleagues on Facebook. The chat function seems to work properly now, however I escaladed the situation to make some verifications over the functionality, to make sure there aren't any issues.

    I am counting on your understanding and I wish you a good day,

    -Georgian

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