did anyone else notice recently that wallet doesn’t work anymore?
Comments
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On August 24 it was a system upgrade. It looks like it affected some stuff.
@Whizz please take a look.
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I've been exchanging messages with support back and forth since August 23rd.
I always had the base package with 0 min / 0 SMS / 0 data and pay per use from the wallet, which has funds and worked before.
They had me do all the troubleshooting steps again and again. Still not resolved.2 -
Saw several posts, yes.
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Hello @gamden,
Thank you for describing your situation to us.
In order to help you with the wallet situation, you need to contact us privately so we can troubleshoot the situation and, eventually, if the situation can't be solved through manipulations, we can create a ticket to our technical team in order to solve it.
Please use the chat bubble located in the lower right-hand corner of the Solution Hub pages. If you have trouble finding it, click on the following link (with an incognito window ctrl+shift+n), and the chat bubble will appear within 15-20 seconds: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do.
We are waiting for you there, rest assured, you will do this in no time.
I hope you have a pleasant day!
-Mihai
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