TERRIBLE SERVICE.

trapa
trapa Posts: 25 ✭✭
edited September 2023 in Internet

My service has been down for 2 hours. I go on chat and I'm assigned no. 57!!!!! O.k, I'll wait. I'm no.1 after 80 minutes. All of a sudden, I'm no. 37 !!!!!!!!!!!!!!!!!!!!


HOW DOES THAT HAPPEN?

HOW DO I REMAIN A CUSTOMER AFTER THIS TREATMENT?

Answers

  • snow_code_ROZ9N
    snow_code_ROZ9N Posts: 95 ✭✭
    edited September 2023

    Hope you can solve the problem soon.

  • Whizz
    Whizz Posts: 22,869 admin

    Hello @trapa,

    Thank you for describing your situation to us.

    I have verified your area situation and it seems like the maintenance workings have been solved in the meantime (on 01/09/2023). Please electrically restart your modem, by disconnecting the power cord from the back; disconnect the coaxial cable from the back and from the coaxial outlet, wait for 20 seconds then connect them back and make sure that it is well screwed at both ends, then plug the power cable back in.

    You might have to restart your devices connected to the Wi-Fi and with the ethernet cable too.

    Verify this FAQ for more manipulations you can try yourself: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it.

    I hope you have a pleasant day!

    -Mihai

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