existing SIM card in new iPhone

lugubres
lugubres Posts: 23 ✭✭
edited August 2023 in My Mobile

Hi

I have bought a new iPhone (using $100 rebate perk). Last night I've put the existing/old SIM card int the new iPhone. Do I need to do anything else?

In my Fizz account - My phones area, I see my old phone listed with the cell #, I also see the new iPhone. How can I have that changed? I want my cell # to be associated with the new iPhone.

I'm using whatsapp to reach Fizz support, they are asking me to activate the SIM card. Why would I need to do that?

Thank you.

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,880 ✭✭
    Answer ✓

    Hi @lugubres

    That part is automatic to change the phone on the list

    regarding the SIM, you need to tell the support, that you already have a plan

    They will ask to activate it, since when you order the phone you ask for it, and you didn't pick up the right option (I already have a plan)


    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

    You can also open a ticket from your account -> My settings -> contact forms

Answers

  • lugubres
    lugubres Posts: 23 ✭✭

    Thank you @Jess_i88b6

    Yes I must have missed something when I bought the phone online.

    Yes I will use your "Chat" instruction when I get home for the SIM part.

    Thanks again.

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