VolteE
I got the email saying I was now on VolteE but there's nothing in the right corner indicating that as the email stated, nor in the phone settings. I still see just the word Fizz in the upper left next to the signal strength indicator. So am I converted or not? I'm running IOS 16.6
Answers
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Hi @kenz
What iPhone are you using?
- Try to disable the wifi
- make a call
- Check if the signal stay in LTE (if this is the case you are using VoLTE)
Here the list of the certified phone https://fizz.ca/en/faq/compatible-devices
Do you have a VoLTE Sim ( the SIM shows a red lightning bolt icon.)? If you don't have it, order from here https://zone.fizz.ca/dce/customer-ui-prod/simcard/free-order?step=quantity
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Try to follow this guide
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Hello,
Is your phone on the compatible devices list.... The volte card works with compatible devices in this list:
If in doubt you can always consult with the customer support: https://fizz.ca/en/support
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It's a SE6. I was sent a new sim card some time ago and it's been working fine. I will try going away from wifi and see if the signal changes from FIZZ to LTE. I "think" it might have said that some time ago before the upgrade.
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@kenz During the call the signal must stay in LTE
The iPhone SE (2nd and 3rd generation) are certified
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That makes no sense. It has the latest A3 chip from Apple and I've already replaced the sim card with the one Fizz sent me months ago.
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I misspoke earlier. It is the third generation (latest) SE phone.
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When you disabled the wifi and you make a call the signal stay in LTE?
remember the mobile data must be on
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Hello @kenz,
Thank you for describing your situation to us.
If you tried all the manipulations mentioned by @Jess_i88b6, and you cannot see LTE when making calls, then please use the chat bubble located in the lower right-hand corner of the Solution Hub pages and contact us via the live chat for more verifications. If you have trouble finding it, click on the following link (with an incognito window ctrl+shift+n), and the chat bubble will appear within 15-20 seconds: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do.
I hope you have a pleasant day!
-Mihai
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