Since VoLTE I don't have internet "Sign in to network"
Hi everybody,
I upgraded my sim car to VoLTE and it seems that everything went well, then I recieved a congratulation email days later telling me that the migration is complete. And since then I can't access internet over my data plan.
1 - I still have data remaining 1.45 Go to be exact
2 - I tried to reinstall configuration messages from Fizz, and never succeeded, I click on install, and I get Instalation failed, no matter how many times I try
3 - I tried manual configuration for the APN, and nothing, always asking me to sign in to network and no option to click on
4 - I rebooted my cell several times
5 - My Android is up to date and it's a newer model (Samsung Galagy S21) so VoLTE is compatibe
6 - I also tried my older phone, and same problem
I am out of ideas and clues here, anyone can help me with that please ?
Answers
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Hi @Datarask
That error usually happen when you are using Fizz Ext and you don't have the data in your plan (if you are in USA the gifted that don't count)
I believe that you did everything
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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Hello,
Maybe you are out of your subscription zone!? Do you still have data?
Verify your APN settings again
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
If in doubt you can always contact:
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Thank you for your fast reply.
I still have Data and I am not in the USA or outside my subscription zone neither.
I will contact support then, thank you
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you need to contact support
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You're better contact customer service... the issue could be on their side
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