Since VoLTE I don't have internet "Sign in to network"

Datarask

Hi everybody,

I upgraded my sim car to VoLTE and it seems that everything went well, then I recieved a congratulation email days later telling me that the migration is complete. And since then I can't access internet over my data plan.

1 - I still have data remaining 1.45 Go to be exact

2 - I tried to reinstall configuration messages from Fizz, and never succeeded, I click on install, and I get Instalation failed, no matter how many times I try

3 - I tried manual configuration for the APN, and nothing, always asking me to sign in to network and no option to click on

4 - I rebooted my cell several times

5 - My Android is up to date and it's a newer model (Samsung Galagy S21) so VoLTE is compatibe

6 - I also tried my older phone, and same problem

I am out of ideas and clues here, anyone can help me with that please ?

Jess_i88b6

Hi @Datarask

That error usually happen when you are using Fizz Ext and you don't have the data in your plan (if you are in USA the gifted that don't count)

I believe that you did everything

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

AK20230110

Hello,

Maybe you are out of your subscription zone!? Do you still have data?

Verify your APN settings again

https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

If in doubt you can always contact:

https://fizz.ca/en/support

Datarask

Thank you for your fast reply.

I still have Data and I am not in the USA or outside my subscription zone neither.

I will contact support then, thank you

Sébastien code ZXEL1

you need to contact support

FizzyFizz JQMPM

You're better contact customer service... the issue could be on their side