Lte signal is good but phone asking me to connect to the network???

BAhalla
BAhalla Posts: 3 ✭✭
edited August 2023 in My Mobile

Hi everyone, I have this problem since a couple of days. I don't have any connection with my LTE even if the little bars are full. On the top right side of my cellphone ( Samsung Galaxy ) it says that my LTE is fine but on the top left side of it it says ' connect to the fizz network ' and when i click on it a white screen appears. Nothing i can do. Tried almost everything . Hope one of you guys will be able to help me.

Thanks in advance. Alex.

Answers

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,121 ✭✭

    Usually connect to the fizz network means that you have no data left. Could you please login to your account and check if you have data left?

  • BAhalla
    BAhalla Posts: 3 ✭✭

    I do have data left it just restarted this week.

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,121 ✭✭

    Only data is not working or calls and SMS as well?

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,121 ✭✭

    You can try some TS steps: activate airplane mode for 1 minute, re-insert your SIM card, try on another phone, etc

    If these steps don't help, please contact customer support.

  • BAhalla
    BAhalla Posts: 3 ✭✭

    Alright ill try thanks. What's the best way to contact customer support?

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 7,620 ✭✭
    edited August 2023
    https://forum.fizz.ca/en/discussion/comment/6724958#Comment_6724958

    green bubble bottom right https://fizz.ca/en/support

    try restarting your phone

    put airplane mode on for 2 minutes

    enable data roaming

  • Jess_i88b6
    Jess_i88b6 Posts: 13,872 ✭✭
    edited August 2023

    Hi @BAhalla

    Double-check the APN configuration, this can give you this kind of problem


    Steps to follow for configuring the APN can vary from one phone to another. Here's an example:

    Settings → Connections → Mobile networks → Access Point Names → APN

     

    Fizz APN settings are:

    • APN: mobile.bm
    • MMSC: http://mms.mobile.bm
    • MMS proxy: mmsproxy.mobile.bm
    • MMS port: 80
    • APN type: default,mms,supl      

         

    If your phone offers you a predetermined APN type, choose “Internet + MMS”

    Other fields should be filled by default; if empty, they are not mandatory.

    Some phone models use the term “Proxy server” instead of “MMS proxy”


    Source: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn


    Did you already try to reset the network settings? Be aware this will erase also the wifi and Bluetooth


    You can also try the SIM in another phone if you can

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Whizz
    Whizz Posts: 23,047 admin

    Hello BAhalla  ,

    Sorry to hear about the issue.

    Please try to check your APN as Jess_i88b6  said and if the issue still persits, I suggest that you reset your phone`s network settings and then reboot the phone, enable / disable airplane mode shortly afterward.
    More details can be found here also : https://fizz.ca/en/faq/how-do-i-access-internet-my-phone

    Check if the situation occurs once again and reach our colleagues on Live chat : https://fizz.ca/en/support if it does.

    Thank you for your understanding.
    Have a good one,
    -Raul

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