No LTE

Hong-Paul
Hong-Paul Posts: 7 ✭✭
in My Mobile

Hi,

Today on my phone (Android), I don't seem to have any data. There is no LTE on the status bar. I can call and receive call but no data. Can someone at Fizz check what is going on with my account ?

Thanks

Answers

  • Hong-Paul
    Hong-Paul Posts: 7 ✭✭

    I just noticed that putting my sim card into my wife iPhone, everything is working. it shows the LTE.

    I still have the old Sim Card (not the one with the Lightning).

    I tried my wife Sim Card on my Samsung S22 and same issue, no LTE on my Samsung .... is the problem my phone now?

  • Hong-Paul
    Hong-Paul Posts: 7 ✭✭

    Well I found a fix by resetting the network settings on my Samsung S22 ...

  • CJ Ref Code B43SA
    CJ Ref Code B43SA Posts: 274 ✭✭

    It's good you figured it out! Usually, when a new SIM is detected, it does a provisioning to get the settings, but it seems you needed to force it on yours.

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 5,260 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6722972#Comment_6722972

    Thanks for sharing this information.

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 6,185 ✭✭
    edited August 1

    Sometimes just restarting the phone fixes the problem.

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 3,222 ✭✭

    I'm glad you found a solution to your problem! Well done!

  • JuanViento
    JuanViento Posts: 2 ✭✭

    I have the same problem.

    After changing for the new SIM, LTE disappeared and not able to connect again

    Same happened to my wife's phone

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