"24 hours free data" perk not working

amnesiac · July 2023

hi, this is the second time the "24 hours free data" perk is hasnt worked, and I have proof this time.

You can see from the times off the screenshots, I had activated the perk at 7:24am, and was at 169MB

at 2:27pm I was at 230MB

at now at 5:48pm im at 296MB

The first time this happened was 2 weeks ago on July 14 (was a power failure), I activated the "free data" perk, and the next day it showed that I used 496MB of data, yet I was using wifi almost all day before the power failure.

On average I use 60-100 MB/day.

What gives?

.

Jess_i88b6 · July 2023

Hi

Check the usage from your data

Go to My Plans in your Fizz account.
Under the plan you wish to view (if you have more than one) click on See usage.
This will open the Usage screen, which lists all your gifts, Add-Ons, Rollovers, etc. The blue arrow will tell you which data bucket you are currently using. On the right hand side you can see how many days are left for your gifted data.

If here you see that the data was taken from your account, contact the support, you can also open a ticket yourself

You can chat in direct

• Sign into your account

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