Samsung Galaxy S10 VoLTE

Mike C. #13068 · July 2023

Hi,

I saw the list of certified phone and the Galaxy S10 is not there but it is VoLTE compatible. Is it not on the list because it was never tested on the Fizz network or it really won't work? I have the new sim card with the red lightning bolt, if I try to use it and it's not compatible will I still be able to use my phone until I get a new one?

Jess_i88b6 · July 2023

Hi @Mike C. #13068

Yes you can make the calls as usual, with a VoLTE SIM using the 3G

Sometime the list is not updated as fast as we hope

try to test the phone with the VoLTE card, when you activate it

Disable the wifi
make a call
check if the signal stay in LTE, if it is the case the call is made using the VoLTE technology

To be correct, you will be able to use the phone until Fizz supports 3G. The rumours speculate that Fizz will continue to use the 3G until the end of 2025.

Sébastien code ZXEL1 · July 2023

yes the calls will be in 3G as before

Andrei_ref_R7VK1 · July 2023

We are users here, not sure if it will be certified by Fizz.

AK20230110 · July 2023

The phone has to be on the certified list

Check if you have a certified VoLTE Phone https://fizz.ca/en/faq/compatible-devices

More info here https://fizz.ca/en/faq/why-volte-important

elena code xzi4t · July 2023

I have a VoLTE SIM but my phone is not certified yet, I can use it

Mike C. #13068 · July 2023

So I tried my VoLTE sim in my Galaxy S10. When I disable wifi it goes to LTE+ but once I make a call it switches to H+. I take it that means it not compatible correct?