Tried restarting, changing the cable an reset. Still no use. i'm trying to request unllimited data on my mobile until the issue is fixed. Not sure if that's an option
Lost home internet again.
Hello,
The storm outage as fixed a day ago, but it's gone yet again. I need home internet for work and the fizz customer agents are saying the technician is available only after 2 days! I need internet to work and i don't have an alternative. Requesting a solution!
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Best Answer
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Hello,
Looks like the technicians are working around the clock...
Even if you have electricity at home, your Internet service may not be available. Source: π
https://fizz.ca/en/faq/status-services
You can try to ask customer support for data also, why not: πππ€ https://fizz.ca/en/support
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Answers
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Hi @Kishen
Sorry but here we are only users,
Did you try the normal troubleshooting?
If you are experiencing internet problems with Fizz, here are some suggestions to try and troubleshoot the issue:
- Restart your modem and router: Sometimes simply unplugging your modem and router for a few minutes and then plugging them back in can fix connectivity issues.
- Try to turn off the modem, unscrew the coaxial cable, wait 5 minutes, screw back the coaxial cable and power on.
- Check your cables and connections: Make sure all cables are securely connected and not damaged. Replace any damaged cables.
- Try a factory reset of the modem
- Using a small, sharp object, press the modemβs reset button for 10 seconds.
- Once your modem has restarted, follow the same instructions you used when you initially installed it.
- ), wait 15 minutes and then redo the installation process by following the details found here : https://fizz.ca/en/faq/how-install-my-wi-fi-modem
- Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.
Here some useful guide: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix
You can chat in direct
Sign into your account, follow the link on this page: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix, wait 3 seconds for the green bubble with a 'β' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode, Choose the option π¬ chat
If the green bubble does not appear, make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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Tried restarting, changing the cable an reset. Still no use. i'm trying to request unllimited data on my mobile until the issue is fixed. Not sure if that's an option
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If you have a Fizz mobile with the data plan, you can ask data from other users here https://forum.fizz.ca/en/categories/data-gifting
Also here
https://www.facebook.com/groups/partagededonnees
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Sorry I don't have any data to gift
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Unfortunately there have been several issues related to the storm... they are trying to fix everything as soon as they can
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It is fixed by itself the next morning. Don't ask me how. :D
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Probably was a problem in your sector :(
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Better this way!
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