Lost home internet again.

Kishen · July 2023

Hello,

The storm outage as fixed a day ago, but it's gone yet again. I need home internet for work and the fizz customer agents are saying the technician is available only after 2 days! I need internet to work and i don't have an alternative. Requesting a solution!

AK20230110 · July 2023

@Kishen

Hello,

Looks like the technicians are working around the clock...

Even if you have electricity at home, your Internet service may not be available. Source: 👇

https://fizz.ca/en/faq/status-services

You can try to ask customer support for data also, why not: 👇🌞🤞 https://fizz.ca/en/support

Jess_i88b6 · July 2023

Hi @Kishen

Sorry but here we are only users,

Did you try the normal troubleshooting?

If you are experiencing internet problems with Fizz, here are some suggestions to try and troubleshoot the issue:

Restart your modem and router: Sometimes simply unplugging your modem and router for a few minutes and then plugging them back in can fix connectivity issues.
Try to turn off the modem, unscrew the coaxial cable, wait 5 minutes, screw back the coaxial cable and power on.
Check your cables and connections: Make sure all cables are securely connected and not damaged. Replace any damaged cables.
Try a factory reset of the modem
- Using a small, sharp object, press the modem’s reset button for 10 seconds.
- Once your modem has restarted, follow the same instructions you used when you initially installed it.
- ), wait 15 minutes and then redo the installation process by following the details found here : https://fizz.ca/en/faq/how-install-my-wi-fi-modem
- Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.

Here some useful guide: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix

You can chat in direct

Sign into your account, follow the link on this page: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix, wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode, Choose the option 💬 chat

If the green bubble does not appear, make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Kishen · July 2023

Tried restarting, changing the cable an reset. Still no use. i'm trying to request unllimited data on my mobile until the issue is fixed. Not sure if that's an option