I moved to new apartment, Fizz charged me twice
I moved to new address last month. I had my previous modem but technician came with
new internet modem and installed there. I thought because I used that modem for 3 years they gave me the new one. This month I saw I charged twice for the last and new address. What do you think? I can live in 2 place at the same time? I chaned my address to new one, why you did not cancel the last one! What should I do now? I do not have that modem now
Answers
-
Hi @Mina L.
Here we are users, therefore, we don't know the story sorry
but it seems that you create a new plan and you didn't follow the move procedure
This was the procedure
Moving your Home Internet plan is done directly from your account. Submit your request under
My plans > Manage plan > Moving my service.
Word of the wise, don’t forget to pack your Fizz Wi-Fi modem and bring it with you on your moving day!
Need to change your Home Internet plan? No worries, but plan to do so before or after your move. You cannot modify your Home Internet plan during your move.
Therefore, you should clarify your situation with them
0 -
Fizz does not even have a customer service to call!
0 -
Hi @Mina L.
Fizz is onll online
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
0 -
did you close the other package
charged twice or twice pending payment on your credit card
you can contact the green bubble support at the bottom right https://fizz.ca/en/support
you can also open a ticket in my account ,,,,My settings,,,Contact forms
,,,
0 -
Hello,
Try to reach customer service on Live chat : https://fizz.ca/en/support as they sometimes need a few extra details to possibly escalate a ticket to address your situation.
0 -
Unfortunately as users, we can not help much, you need to contact customer support.
0 -
You must chat with an agent directly 24/7 using the live chat function. To contact them on the live chat you have to go to any of the FAQs and click the (?) in the lower right corner of the screen. Once you do that you will have to click on the (...) three dots which represent the live chat function.
0 -
If it was your mistake, you should unsubscribe the previous contract and return the modem
To unsubscribe from your Home Internet plan, go under My plans > Manage plan > Unsubscribe and follow the on-screen steps. Don’t forget to note your return ID number for your Wi-Fi modem.
Don’t forget your modem
- You have 15 days following the date you unsubscribe to return your Fizz Wi-Fi modem (and its power cable) to us. Failure to do so means you will be automatically charged the amount of $225, plus applicable taxes. If you are charged this amount but do end up sending us back the modem, then no worries, you will be automatically refunded.
- How to return my Wi-Fi modem
- Good to know: Based on the date you unsubscribe, you will receive a prorated refund for the monthly fee you paid based on the days left, if any, in your payment cycle. Once your modem is returned, please allow (approximately) 4-6 weeks to receive your refund.
source: https://fizz.ca/en/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
0 -
It's only online, try the chat... Sorry
0 -
try to find the other moderm if it is not returned a fee of $225 plus tax will cost you
Don’t forget your modem
- You have 15 days following the date you unsubscribe to return your Fizz Wi-Fi modem (and its power cable) to us. Failure to do so means you will be automatically charged the amount of $225, plus applicable taxes. If you are charged this amount but do end up sending us back the modem, then no worries, you will be automatically refunded.
- How to return my Wi-Fi modem
- Good to know: Based on the date you unsubscribe, you will receive a prorated refund for the monthly fee you paid based on the days left, if any, in your payment cycle. Once your modem is returned, please allow (approximately) 4-6 weeks to receive your refund.
How do I unsubscribe from Fizz Home Internet?
0 -
Unfortunately we don't know how to help you. You must contact customer service by chat
1 -
Contact fizz on Messenger. You will havé à good service !
0 -
Hello! I am curious about this, because i will move to a different place next month.
Can you tell us what happened next? Did you solve the issue?
0
