Somme outage at Longueil today?

happy2023
happy2023 Posts: 1 ✭✭
in My Mobile

Hello,

My router/modem is not working. Do you have a known outage in Longueuil today? Thanks

Answers

  • Life
    Life Posts: 1 ✭✭

    Same thing in Montreal East, my router/modem is down.

  • AK20230110
    AK20230110 Posts: 4,742 ✭✭
    edited July 2023

    Hello,

    @happy2023

    Recent weather events... Are ongoing

    https://fizz.ca/en/faq/status-services


    If in doubt you can always consult with the customer support: https://fizz.ca/en/support

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 7,398 ✭✭
    https://forum.fizz.ca/en/discussion/2642540/somme-outage-at-longueil-today

    surely yes to a breakdown you can contact the support for more details

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 7,398 ✭✭
    edited July 2023
    https://forum.fizz.ca/en/discussion/comment/6717032#Comment_6717032

    I'm in Montreal-east, we haven't had electricity since 4 p.m. yesterday.

  • Jess_i88b6
    Jess_i88b6 Posts: 13,648 ✭✭
    edited July 2023

    Hi

    Videotron have problem on the south shore also on the news they talked about it.

    For sure they are working on it https://videotron.com/en/support/outages

    Due to the weather conditions of the last few hours and the power outages that still affect several regions of Quebec, a degradation and sometimes an interruption of telecommunications services may affect certain customers.

     

    Videotron teams are mobilized and working to restore services in the areas affected as the power supply is restored:

     

    Wired services (Internet, TV and wired telephony)

    Montreal (southern and western sectors of the island, L'Île-Perrot)

    South Shore of Montreal (Longueuil, Brossard, Boucherville, Chateaugay, Dorion, Sorel)

    North Shore of Montreal (Laval (Fabreville/Ste-Rose), Terrebonne, Mascouche)

    Lanaudière (Saint-Gérard-Majella, L'Assomption)


  • elena code xzi4t
    elena code xzi4t Posts: 8,047 ✭✭

    I checked on the videotron site, and they solved on Longueuil

  • Jess_i88b6
    Jess_i88b6 Posts: 13,648 ✭✭

    Here the videotron message


    Outage reported

    [Update: July 14th 2023, 17:00]

    Due to the weather conditions of the last few hours and the power outages that still affect several regions of Quebec, a degradation and, sometimes, an interruption of telecommunications services may affect certain customers.

     

    Videotron teams are mobilized and working to restore services in the areas affected as the power supply is restored:

     

    Wired services (Internet, TV and Home Phone)

    Montreal (Île-Perrot)

    South Shore of Montreal (Sorel)

    North Shore of Montreal (Laval (Fabreville), Terrebonne, Mascouche)

    Lanaudière (Saint-Gérard-Majella, L'Assomption)

    IMPORTANT: The return of electrical power and several other factors influence the restoration of services. Even when electricity is back in an area, it is possible that telecommunications services remain affected, particularly if network infrastructures have suffered damage or if they are in an adjacent area that is not yet supplied with electricity.

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,618 ✭✭

    I hope everything is up and running again now...

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