Poor call quality (no VoLTE)
Hi, I switched recently from Fido to Fizz to get CAN-US coverage. The downsides of this move are lower coverage and, what's more important, very poor voice quality.
I already tried Fizz a few years ago, when no VoLTE was available and then switched away because of the poor sound. This time I really was expecting to get some improvements.. However I feel I am back in 1990x again.
I bought a new sim card (june 2023) with a red flash on it. My phone is Huawei P30Pro. When I had Fido sim in it I had VoLTE and WiFi Calling options ON. Once I installed Fizz's sim both options disappeared. Mobile data goes over LTE (status icon), however it switches to 3G and then 4G when in a call.
I tried the same cards with Samsung S23Ultra (listed as certified) - with exactly the same result - no VoLTE and WiFi Calling options.
Did I miss any steps? any activations? anything? Any help would be much appreciated!
I really like Fizz's self-service concept, as well as its packages and prices. Unfortunately, the poor coverage and sound quality completely negate these benefits.