Dropped off router but password on router doesn't work

Clark1234
Clark1234 Posts: 1 ✭✭
edited July 2023 in Internet

I've tried to log into the wifi with the router wifi and wifi password that's on the white tag at the back of the router. But it doesn't work. I went on the Fizz help chat but the chat bot kept sending me links that didn't work. And when customer service eventually picked up I either was off doing something else or got cut off or went from number 2 in line to 44. So here I am asking the community. What do i do? I tried to factory reset the router but that didn't seem to work. Any ideas? Do i need to wait online all day again for someone to help?

Best Answer

  • AK20230110
    AK20230110 Posts: 5,007 ✭✭
    edited July 2023 Answer ✓

    @Clark1234

    Hello,

    You can start by verifying the solidity of the cables ( are they well screwed in place! ? )


    You can consider resetting again your Wi-Fi modem to its factory settings

    IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.).


    Using a small, sharp object, press the modem’s reset button for 10 seconds.


    Once your modem has restarted ( after about 15 minutes ), follow the same instructions you used when you initially installed it.


    Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.


    Screenshot_20230710-113852_Gallery.jpg


    Try manually selecting different Wi-Fi channels on your modem:

    A series of channels are available on each frequency (2.4 and 5 GHz) of your Wi-Fi modem. Interference can have an impact on these channels.

    Manually changing the channels used for your Wi-Fi connection can improve your modem’s signal. ... 

    Choose a channel that’s far from the one your modem currently uses, and test it for a few days to see whether things improve or not. Ex. Go from channel 6 to 11. Or, from channel 6 to 1:

    Option 1: With the Fizz Wi-Fi app.

    1. Once in the app, choose My Wi-Fi.

    2. Select your Wi-Fi network.

    3. Select Advanced settings.

    4. You’ll see Wi-Fi 2.4 and Wi-Fi 5. Select a different channel for each frequency


    Option 2: With a browser.

    1. Connect to your Wi-Fi network. 

    2. Open the browser on any device, and enter the address 192.168.0.1

    3. Log in using these credentials:


    Username: cusadmin

    Password: (Enter your password, the one you chose when you initially configured your network)

    4. In the green bar, select Wireless.

    5. Then select:

    Basic settings

    5 GHz and/or 2.4 GHz

    Wireless channel

    6. Select a different channel.

    https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it#6

    If in doubt you can always consult with the customer support: https://fizz.ca/en/support

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