Changed plan on June 25th and it didn't change for this month(June 30th)
Changed plan on June 25th and it didn't change for this month(June 30th)
Changed plan on June 25th and it didn't change for this month(June 30th)
Donald L. #719
Posts: 5 ✭✭
Changed plan on June 25th and it didn't change for this month(June 30th)
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Answers
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Ask the support by using bubble chat, they will verify the problem.
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You were probably too close to renewal... You have to wait the next billing cycle. If you want to be sure you can contact customer service here https://fizz.ca/en/support
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What date your billing cycle starts?
Without much details we can't help you.
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Try to reach customer service on Live chat : https://fizz.ca/en/support as they sometimes need a few extra details to possibly escalate a ticket to address your situation.
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You can change your plan at anytime (before the last 4,5 days before your payment cycle) by loging into your account. Although, the changes you make will only take effect at the beginning of your next payment cycle.
you can also contact the green bubble support at the bottom right https://fizz.ca/en/support
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we need some more details to try and help you out...
Let us know about your billing cycle
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I have the same problem!
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if in doubt you can always contact support: https://fizz.ca/en/support
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Indeed, only support can help here. It looks like something happened on the Fizz side as several clients reported the same issue.
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I don't know!
I don't come here often! 🤣
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Same here, just imagined 🤣
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What?! 😅😅😅
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Hello Donald L. #719 ,
Sorry to hear about the issue.
The situation was explained already by our agents on our Facebook when you reached them there as we apologize for the inconvenience.
From what I saw, you managed to place 2 new plan change orders on your account for which we are happy tho see!
Thank you for your understanding.
Have a good one,
-Raul0
This discussion has been closed.