My home internet often disconnects

Hi

Today is not a good day to chat with the support, we have a huge power outgae in montreal

If you are experiencing internet problems with Fizz, here are some suggestions to try and troubleshoot the issue:

• Restart your modem and router: Sometimes simply unplugging your modem and router for a few minutes and then plugging them back in can fix connectivity issues.
• Try to turn off the modem, unscrew the coaxial cable, wait 5 minutes, screw back the coaxial cable and power on.
• Check your cables and connections: Make sure all cables are securely connected and not damaged. Replace any damaged cables.
• Try a factory reset the modem

Using a small, sharp object, press the modem’s reset button for 10 seconds. Once your modem has restarted, follow the same instructions you used when you initially installed it, wait 15 minutes and then redo the installation process by following the details found here :  https://fizz.ca/en/faq/how-install-my-wi-fi-modem and check if the issue persists, since we saw that there might be some driver issues with the device itself.

Here some useful guide: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix

You can chat in direct

Sign into your account, follow the link on this page: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix, wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode, Choose the option 💬 chat

If the green bubble does not appear, make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Hello,

Please try again:

Using a small, sharp object, press the modem’s reset button for 10 seconds.

After the reset , once your modem has restarted ( after about 15 minutes ), follow the same instructions you used when you initially installed it.

If you have a personal router.... First concentrate on you modem! And after on the router!

Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.

If it doesn't work:

You need to contact support👇 we cannot do it for you!

contact customer service on Live chat : https://fizz.ca/en/support as they sometimes need a few extra details to possibly escalate a ticket to address your situation.

Or open a ticket yourself:

https://fizz.ca/en/faq/resolving-issues

contact es support for its green bubble at the bottom right. https://fizz.ca/en/support

Try to change outlet....

Verify your breakers....

Maybe they are working in your area.....

If not contact support...

You can chat in direct

Sign into your account, follow the link on this page: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix, wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode, Choose the option 💬 chat

If the green bubble does not appear, make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

here it's users we can just give you suggestions and possible solutions

My modem is connected with a cable, but my connection keeps cutting out. How do I fix this?

Restart your Wi-Fi modem

Make sure the cable is not defective

Restore your Wi-Fi modem to its factory settings

If possible, connect another device to your Wi-Fi modem

Check the configuration of your computer’s network card

My Wi-Fi network is cutting out. How do I fix it?

Take note of the various sources of attenuation of your Wi-Fi signal

Restart your Wi-Fi modem

Consider adjusting your Fizz Home Internet plan to better meet your needs

Test each of the two (2) frequency bands of your Wi-Fi modem

Try manually selecting different Wi-Fi channels on your modem

Temporarily turn off all other devices that are using your Wi-Fi network

Reset your Wi-Fi modem to its factory settings

if it still does not work contact support

@Gang said:
My home internet often disconnects 3-4 times a day since last 2 weeks and I disconnected the power and reconnected it . it worked but few hours later, disconnected again. Could you change my modem? I believe that the modem has problems

thanks
wang

--- Hi!
I'm having the same issue after 1 year and half without trouble... Were they able to fix your problem? If yes, could you please tell me/us how (if you're still active on here)?
Thank you!