My home internet often disconnects
Best Answers
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Try to reset your modem...
Or contact customer service on Live chat : https://fizz.ca/en/support as they sometimes need a few extra details to possibly escalate a ticket to address your situation.
Or open a ticket yourself:
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I will try, and contact you if the issue still exists
regards
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Answers
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Hi
Today is not a good day to chat with the support, we have a huge power outgae in montreal
If you are experiencing internet problems with Fizz, here are some suggestions to try and troubleshoot the issue:
- Restart your modem and router: Sometimes simply unplugging your modem and router for a few minutes and then plugging them back in can fix connectivity issues.
- Try to turn off the modem, unscrew the coaxial cable, wait 5 minutes, screw back the coaxial cable and power on.
- Check your cables and connections: Make sure all cables are securely connected and not damaged. Replace any damaged cables.
- Try a factory reset the modem
Using a small, sharp object, press the modem’s reset button for 10 seconds. Once your modem has restarted, follow the same instructions you used when you initially installed it, wait 15 minutes and then redo the installation process by following the details found here : https://fizz.ca/en/faq/how-install-my-wi-fi-modem and check if the issue persists, since we saw that there might be some driver issues with the device itself.
Here some useful guide: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix
You can chat in direct
Sign into your account, follow the link on this page: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix, wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode, Choose the option 💬 chat
If the green bubble does not appear, make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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I tried everything , I had network but network disconnected again, could you replace my modem?
thanks
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Hello,
Please try again:
Using a small, sharp object, press the modem’s reset button for 10 seconds.
After the reset , once your modem has restarted ( after about 15 minutes ), follow the same instructions you used when you initially installed it.
If you have a personal router.... First concentrate on you modem! And after on the router!
Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.
If it doesn't work:
You need to contact support👇 we cannot do it for you!
contact customer service on Live chat : https://fizz.ca/en/support as they sometimes need a few extra details to possibly escalate a ticket to address your situation.
Or open a ticket yourself:
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Here we are users like you
you need to contact the support, but try tomorrow, they must be overwhelmed today
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contact es support for its green bubble at the bottom right. https://fizz.ca/en/support
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I followed your instructions to reset and initialize the modem. I had network but network disconnected again in 10 minutes . All the lights on modem were off
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Try to change outlet....
Verify your breakers....
Maybe they are working in your area.....
If not contact support...
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How I contact support ? Just follow this communication tomorrow?
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You can chat in direct
Sign into your account, follow the link on this page: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix, wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode, Choose the option 💬 chat
If the green bubble does not appear, make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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Hi support team:
I contacted fizz but my problem was not solved. Could you please help me?
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here it's users we can just give you suggestions and possible solutions
My modem is connected with a cable, but my connection keeps cutting out. How do I fix this?
Make sure the cable is not defective
Restore your Wi-Fi modem to its factory settings
If possible, connect another device to your Wi-Fi modem
Check the configuration of your computer’s network card
My Wi-Fi network is cutting out. How do I fix it?
Take note of the various sources of attenuation of your Wi-Fi signal
Consider adjusting your Fizz Home Internet plan to better meet your needs
Test each of the two (2) frequency bands of your Wi-Fi modem
Try manually selecting different Wi-Fi channels on your modem
Temporarily turn off all other devices that are using your Wi-Fi network
Reset your Wi-Fi modem to its factory settings
if it still does not work contact support
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Hi @Gang
You need to chat with support!
They can test your modem from distance and analyse the situation diagnosing you modem...
Please try to reach them ASAP...
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@Gang said:
My home internet often disconnects 3-4 times a day since last 2 weeks and I disconnected the power and reconnected it . it worked but few hours later, disconnected again. Could you change my modem? I believe that the modem has problems
thanks
wang
--- Hi!
I'm having the same issue after 1 year and half without trouble... Were they able to fix your problem? If yes, could you please tell me/us how (if you're still active on here)?
Thank you!0
