change plan issue - bad experience
I made a request to change my mobile plan for next month and soon got email confirmation to present the request received by FIZZ on June 21st. I thought it was handled properly by Fizz side and I should be able to use the new plan from the next billing cycle, i.e. June 30.
However, on June 30, I didn't see my new plan was taking effect. I wanted to subscribe to a monthly plan with a large amount of data package to consume during traveling in July. So, I reported this issue to Customer Service, and a ticket was opened and forwarded to technical deportment to resolve. I understood and actually was happy so far.
After about one week, the issue ticket was updated to close and asked me to resubmit the change request. That is to say, I have to wait until July 30 to see the new plan applied. WTH!!!
From the very beginning, I followed the plan change instruction to adjust my plan without violating the FIZZ policy. It failed due to FIZZ backend system technical issue, not my fault! Now, it is causing lots of inconvenience to me. If it cannot be fixed somehow to be original, FIZZ should consider making some compensation to mitigate the unpleasant experience.
Best Answer
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Hi @Chengkun C.
This it was a common problem, multiple user reported it
You need to contact the support by chat, one user got at least 10$ discount
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
Probably a @Whizz can help the user
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Answers
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Keep screenshots and contact support again.
Try to reach customer service on Live chat : https://fizz.ca/en/support as they sometimes need a few extra details to possibly escalate a ticket to address your situation.
Or open a ticket yourself:
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Hi,
Sorry to hear you are having this issue. You could contact customer service again and perhaps they will offer you some compensation, like Jess mentioned. Maybe you can get some data add-ons.
I also have some extra mobile data that I can gift you. Let me know your referral code and how much data you think you'll need. You can reply either to this thread or send me a private message here: https://forum.fizz.ca/en/messages/add/Fizzy
I'll be more than happy to help you out.
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That is very annoying! Yes, try to get some compensation, at least, as suggested some data add-ons for free so you`ll have enough during your vacation. I have 500 MB to give, not much, but better than nothing. PM me if you need them.
Cheers
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this is a problem that many have them you can ask who offers you compensation contact support
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J’ai le même problème! J’avais changé mon forfait pour avoir des minutes illimitées pour les vacances! J’ai reçu un courriel du support technique me disant que le problème technique était réglé et que mon nouveau forfait avait été activé, mais ce n’est pas le cas. Mon billet est toujours ouvert, mais quand je tente de faire un suivi sur le chat, je me fais sortir de la file d’attente! Je suis vraiment vraiment tanné!
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Many users had this issue... I believe it was on the Fizz side so they will probably provide a compensation to apologize if asked
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