Rude Technician, No installation, Why the Fuss??
I am so disappointed by the level of service experienced today. The technician was really cruel, had no intention of helping me or even installing the wifi today! This is the second time I have had to reschedule the appointment, the technician asked for the code of the building, but I had no idea it was necessary and would have appreciated to know beforehand because this obviously complicates things… there is no one around to check the building system or a technician on hand here for the building. He would not even leave me the modem to manage it on my own as I have to work from home and desperately need wifi. This is just awful service, he grunted and rolled his eyes and could not get out fast enough. I really don’t understand why setting up internet is THIS complicated?
Answers
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Hi @JQ2023
The technicien must be polite all the time
Contact the ssupport
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
However, the tech must have access to the rooms to install the cable and sometime need the autorization from the building manager to make hole if necessary
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Please contact customer service, or open a ticket... This is inadmissible. There must be a reason, you can find out here:
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Sorry to hear that but we are all users here, try to connect to Customer support and explain your problem.
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Hello,
The technician from Vidéotron needs to make sure that the network is in good working order at your place.
Appointment with a technician? Read this:
Schedule your installation appointment at a time when an adult (18+) will be present for the entire duration of the appointment.
An installation appointment can take as little as 5 minutes if everything looks good and the cable connection is functional. But keep in mind that it can take up to two (2) hours if work is required, or if you chose the VIP installation.
IMPORTANT: For multi-unit buildings, make sure you have access to the building's wiring room.
https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet#5
Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
Try to reach customer service on Live chat : https://fizz.ca/en/support as they sometimes need a few extra details to possibly escalate a ticket to address your situation.
Or open a ticket yourself:
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You can file a complain in the Fizz website I believe
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Unacceptable, please complain to Fizz support!
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Sorry you had to go through that, catch up with Fizz so they can help.
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Hello JQ2023 ,
Sorry to hear that you`ve had an unpleasant experience!
From what I saw, you already canceled the appointment for which we are sorry to see, but I at least escalated the technician`s behavior as we apologize for the inconvenience, we don`t want our clients to have a bad experience in the first place.
Maybe one day you will want to try to join the Fizz services again as I would like to thank you for signaling this issue to us.
I wish you all the best and have a good day,
-Raul0
