Hi
I ordered a volt SIM for my US plan but I cannot see the order in my account nor a delivery in my account. When I click on my phone it now says I'm not eligible for a $0 replacement. So I tried to call the chat line, waiting in line for over an hour only to be terminated at the end as there was no activity!
All I need is for fizz to send me a replacement SIM, how can I do this please?
Hi @Markc123
Try to connect using the browser in private mode you can also delete the cache and the cookies, if this doesn't help you need to contact the support.
Did you receive the email confirming the order?
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
You can always but the SIM your self and ask for the refund, however, if you do this, you need to chat with the support for the activation sharing the electronic copy of an ID with photo and the credit card associated with your plan (you can erase the first 12 digits, leaving only the last 4 )
Verify your email 🤞
https://zone.fizz.ca/dce/customer-ui-prod/simcard/free-order?step=quantity
Only support can help you as we are all users here.
I ordered volte sim card few months ago and It did not show in my order.
However volte sim card did arrive about 1 month and 1/2 or maybe 2 months later by mail ( Canada Post ).
So you will need to be patient.
It's useless to contact support. They will not able to provide more informatiion.
You are very patient! Kudos.
Some people can not wait that long...
2 months is crazy!!! I hope at least you leave in a rural area
You'll see your order in Transaction history as 0$
In transaction detail you'll see a rebate of 15$ as Free Volte compatible sim card
This is the only place that "prove" or confirm your order. There is no delivery information whatsoever.
tried in ordered another if it doesn't work, you have to contact support again
https://zone.fizz.ca/dce/customer-ui-prod/simcard/free-order?step=quantity
What I understand is that:
The delivery times for the new SIM card - VoLte offered free of charge by Fizz are longer than expected....
You can buy one yourself ( make shore it has the red thunder bolt on it; peel one corner to look at the card under)
https://fizz.ca/en/prtnr/sim-card
I suggest you reach out to Fizz Customer Service after you buy one, ask them to switch over your number and ask Fizz to credit you the purchase amount....
if in doubt you can always contact support: https://fizz.ca/en/support
There is no reason to rush for Volte Simcard.
It's "useless" for volte calls until Fizz decide to convert your account ( assuming that you're part of customers activated before certain date that I don't remember ).
Newer members can get it right away if they are using a certified phone and a volte sim card... If you are an old customer, as you said, no need to rush
I see my order, but still waiting for it 10 days
Hello Markc123 ,
From what I verified on your Fizz account you already ordered a Free VoLTE Sim card so the system won`t let you to place another order if you already did it once.
Regarding the delivery, there are no details on it, since we are using a 3rd party delivery company ( appart from the ones that Fizz usually uses, that`s why you don`t see any details regarding the order ), but you can confirm yourself that you ordered it by going to your transaction history : https://fizz.ca/en/faq/where-can-i-see-my-transactions-and-orders ( the 0$ transaction ).
The delivery time-frame might be quite longer than usual, so your patience is appreciated.
Our colleagues are also facing a very high volume of contacts, and we apologize for the inconvenience.
Thank you for your understanding.
Have a good one,
-Raul
