Modem stopped working after the thunderstorm

Hi @Shvier

Can you try the modem in a different outlet?

Did you try to unplug it for couples of minutes?

Try to chat with the support, it is faster

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Vous pouvez clavarder en direct avec le support:

https://fizz.ca/fr/soutien