Modem stopped working after the thunderstorm
Answers
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Hi @Shvier
Can you try the modem in a different outlet?
Did you try to unplug it for couples of minutes?
Try to chat with the support, it is faster
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
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Or by private message on Facebook: https://www.facebook.com/fizzca/
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Can I suggest you to:
Did you try a different outlets.
Verify your electrical breakers?
Otherwise contact support: https://fizz.ca/en/support
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Hey, thanks for your help. I checked the outlet, and the power supply was fine. Actually I saw a small flash in my house when the thunderstorm came down. So I think the modem was dead because of the lightning. But there's no fried smell in the modem. I don't know what to do now.
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if it still does not work, contact the green bubble support at the bottom right https://fizz.ca/en/support
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Vous pouvez clavarder en direct avec le support:
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Hmmm, you are not the first person reporting this recently.
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Well, the customer service replied to me and said I would be transferred to another team. Now I'm being transferred for more than 5 minutes. So sad :-(
Thanks for everyone's help.
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Wait for them, give them a chance, like that you will not loose you place in line, because they sometimes need a few extra details to possibly escalate a ticket to address your situation.
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