My wifi is not available in list of available networks

Thaliagraham · June 2023

I moved (changed addresses) yesterday and followed the steps for a supposedly simple home installation. My wifi does not appear in the list of available networks and I cannot connect my modem to wifi. The app is useless because my wifi does not connect to my device, it is not available at all. I cannot go to the activation site 192.168.0.1. Because my wifi is not available. Please do not tell me to reset the router as I have done so 6x today with no success. I am about to throw this device out of the window, I have been “13th in line for customer assistance” on the chat for 5 hours now. Absolutely unreal that this is allowed.

AK20230110 · June 2023

@Thaliagraham

Hello, 👋

Sorry to hear you are having trouble!

I assume your already have / had a previous working coaxial cable at your address!

After plugging in the power and that the coaxial cable is well screwed in place, try to give it a chance to load up ( i mean to do the updates... Yes it takes time, do not disturb it! A good 15-20 minutes)

Make sure you wait, your modem is ready when a series of lights will appear on your modem, after about 15 minutes once plugged in the power and mounted on the coaxial cable...

Are you using a personal router? ( First concentrate on installing the modem and after connect your router )

https://fizz.ca/en/faq/how-install-my-wi-fi-modem

If the above procedure do not work follow the instructions in the link below ( resetting you modem ! Yes it might be necessary ! )

https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

If after all of this, you are still having trouble, please contact support:

https://fizz.ca/en/support

Andrei_ref_R7VK1 · June 2023

Try to factory reset your modem and set it up from scratch.

Follow up the instructions from here:

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

FizzBuzz · June 2023

You can also contact them via Facebook if the live chat is not moving

FizzBuzz · June 2023

Here's the link to their Facebook/Messenger chat http://m.me/178671719589944?ref=

Edit: https://www.facebook.com/fizzca/ This is their facebook page if you'd prefer going by that route. The first link is a direct link to chat with them

Whizz · June 2023

Hello @Thaliagraham

I looked over your modem on our side and I see that it is still offline. If you have done all the manipulations done by my colleagues then I would suggest to reach out to us on Messenger or Livechat so that we can schedule a Service Call with you.

They will need to ask you for a few things which might prolong the time so in order to avoid that, I will leave the questions in a private message and you will only need to reach back to them with the answers.

Have a good one!

-Paul 🖖