Hi everyone ! I'm new to Fizz. I ordered a new router on 28th of June, on website I received a notification, that router will be in my apparent on 30th of June.
It's already 2nd of July and I didn't receive any notification further.
I'm working from home, so I need an internet connection for my job. Unfortunately, I can't receive any updates from FedEx.
Could you help me please with that ?
Usually in 3 business days.
@Whizz can you please take a look?
you can contact the green bubble support at the bottom right https://fizz.ca/en/support
Hello 👋
To check the status of your delivery:
Log into your account and go to My profile > Order history > View Details
Click on the shipment number to view your delivery details on the courier's website.
If you are expecting delivery of a Wi-Fi modem:
Delivery will be made to the home address associated with the Home Internet plan for which the modem was ordered.
A person 18 years of age or older must be present when the package is delivered
if in doubt you can always contact support: https://fizz.ca/en/support
Definitely need to follow up with Fizz support they can escalate your request.
Your image is not clear, but only customer service can help you
BTW, I think the quality of images in the posts has changed recently and it's not depending on users. @Whizz do you know why?
He can add it as an attachment
There's no much we can do with that... you have to contact fizz customer service if you want more info... still I think it's better to insist with Fedex if it has been shipped already
I would reach out to Fizz, seems like something is going on.
Hello Yevhen ,
Sorry to hear about the issue.
Checking your account I saw that you received and managed to activate the plan on your side, for which we are happy to see.
In case you don`t get the modem delivered to you in the moment in which the tracking number states it, it`s just best to reach the delivery company in these cases.
More details can be found here also : https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered
Thank you for your understanding.
Have a good one,
-Raul
