Is there a problem with the credit card update interface

Try a different browser. Sometimes I have this kind of problem with Fizz website.

@ShawnTaber

Hello 👋

To remove a payment method.

• Log into your account.
• Under My settings > Payment methods

Important: you will not be able to remove your payment method if it’s associated with:

• An active plan. You must first add a new payment method and associate that new card with that plan. 
• A return request for a phone, whether it’s a 15-day return or a warranty claim, that is still open. You must wait until your request is completed and closed

. 

Try to contact customer service on Live chat if it's not working : https://fizz.ca/en/support as they sometimes need a few extra details to possibly escalate a ticket to address your situation.

Did you try to add a new payment method or update an existing card? Try to remove the old card and add again with the updated information.

Also, you may have an invalid character symbol, like spaces or , -. in the form. Or some data isn't into the good formatted value (like date 01/01/2000 or 01-01-2000).

thanks for letting us know

Good you solved

Great you fix your problem! Thanks for sharing!