sim order missing
Best Answer
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You could try to order your sim in a different browser or in incognito mode. If not, I would contact the support via FB Messenger or the green bubble.
Good luck!
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Answers
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Try it in Incognito mode or other browser.
In case it fails, you need to contact customer service.
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yeah I cleared browsing cache, tried chrome incognito, edge in private, same deal, Ill contact support on FB, thanks guys!
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No problem.
You can chat with a live agent, just go to
and click on the green bubble in the right corner.
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I order a SIM too, I can see my order under transaction history without problem.
Contact the support
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Did you receive the order confirmation? I'd try to contact the customer support
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Indeed, just to be shore.
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It seems to be a common suggestion, use the browser in private mode or contact the support, this is the solutions to all the problems
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I mean... if as users we are not able to help, the best solution for every technical problem is clearly the customer support...
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Agree, support is essential!
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I agree!!!
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Getting it yourself
- Our SIM cards are available in participating Couche-Tard stores
- We also have vending machines in the busiest stations of the Montreal subway
Here is how to find a point of sale
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Then nothing is moving here
Did you contact the support?
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Hello Josu,
I just verified your account and saw that the SIM appears as delivered.
You can see all the orders from your Fizz account at: My settings -> Order history. As some members informed you, clearing the cookies and caches or trying from an incognito page will solve the issue you have.
In case there still is an error, you can contact us anytime in private from this link: https://fizz.ca/en/support
I am counting on your understanding and I wish you a good day,
-Georgian0
