Wet modem/router after flood

AndreaJ · June 2023

Hello, my apartment flooded today and my router/modem got all wet, Can it be functional again? If not, how can I get a new one? Thank you

Jess_i88b6 · June 2023

Hi @AndreaJ

You need to contact the support

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

dsantos · June 2023

Most probably not functional because of the open heatsink for cooling, water could get to electronics.

In the odd chance power was off BEFORE it got wet, maybe you can get it to dry and turn on. Unsure how much time you need to wait. It is best you contact someone in the support chat find out. https://fizz.ca/en/support

If you get a new one, do not put it inside a bag or "seal" it after power on. Air must be able to pass throught the heating sink (looks like a grill). Next time, I suggest to install modem above ground, either with a tall support or get mounting screws on the wall. Cheers.