WIFI Password not working

Hi @xuefei2534

I believe that this was an existing installation

Can yo try to turn off the modem for a minute?

If this doesn't help, you should try a factory reset the modem

Using a small, sharp object, press the modem’s reset button for 10 seconds.

Once your modem has restarted, follow the same instructions you used when you initially installed it.

wait 15 minutes and then redo the installation process by following the details found here :  https://fizz.ca/en/faq/how-install-my-wi-fi-modem and check if the issue persists, since we saw that there might be some driver issues with the devIf you are experiencing internet problems with Fizz, here are some suggestions to try and troubleshoot the issue:

You can chat in direct

Sign into your account, follow the link on this page: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix, wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode, Choose the option 💬 chat

If the green bubble does not appear, make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/