No Fizz in one downtown Montreal building

peterpan · June 2023

Is it unusual I can't get Fizz , or videotron in the new apartment I just leased in Montreal downtown? Both left and right side building has Fizz, this building (built in 2009) only has Bell coverage.

Jess_i88b6 · June 2023

@peterpan

You can always ask the support

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Jess_i88b6 · June 2023

Hi @peterpan

Probably they have an exclusivity with Bell and the owner

Fizz has some limitation, such the address should not consider a business one, but Videotron doesn't have it

Your home address

Whether it’s your house, cottage or apartment, we need the address where you would like to have our Home Internet services installed. This step is crucial to check if the Fizz Home Internet service is available at your place.

As you start to type in your address, the field will autofill with address proposals. Make sure you pick the right one, all the way down to your apartment number if applicable.

Know that Fizz services unfortunately cannot be used for commercial purposes or in the operation of a business.

Our Internet service is not available at your address?

It is for many residential addresses in Quebec and Ontario and, over time, will be for more and more postal codes. So, come back to see us in a while.

https://fizz.ca/en/faq/what-can-i-do-if-fizz-home-internet-is-not-available-at-my-service-address

Andrei_ref_R7VK1 · June 2023

No idea why to be honest 🤷.

AK20230110 · June 2023

@peterpan

Contact Fizz’s support team directly to inquire about possible network work in your area, and if not, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services

Sébastien code ZXEL1 · June 2023

you will get more answers by asking the building owner or manager

AK20230110 · June 2023

Sébastien code ZXEL1

Jun 18, 2023

you will get more answers by asking the building owner or manager

Good point, they need the permission of the owners ( the community ) 🤔🧐

AlexJS · June 2023

Does anyone in your building have a cable connection in their apartment? I can only guess perhaps the builder decided to wire for fiber and save the cost of wiring the building for cable. It would seem like a crazy decision but not unimaginable.