No Fizz in one downtown Montreal building

peterpan
peterpan Posts: 36 ✭✭
edited June 2023 in Internet

Is it unusual I can't get Fizz , or videotron in the new apartment I just leased in Montreal downtown? Both left and right side building has Fizz, this building (built in 2009) only has Bell coverage.

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Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,891 ✭✭
    edited June 2023

    Hi @peterpan

    Probably they have an exclusivity with Bell and the owner

    Fizz has some limitation, such the address should not consider a business one, but Videotron doesn't have it


    Your home address

    Whether it’s your house, cottage or apartment, we need the address where you would like to have our Home Internet services installed. This step is crucial to check if the Fizz Home Internet service is available at your place. 

     

    As you start to type in your address, the field will autofill with address proposals. Make sure you pick the right one, all the way down to your apartment number if applicable. 

     

    Know that Fizz services unfortunately cannot be used for commercial purposes or in the operation of a business. 

     

    Our Internet service is not available at your address?  

    It is for many residential addresses in Quebec and Ontario and, over time, will be for more and more postal codes. So, come back to see us in a while. 

    https://fizz.ca/en/faq/what-can-i-do-if-fizz-home-internet-is-not-available-at-my-service-address

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,154 ✭✭
    edited June 2023

    No idea why to be honest 🤷.

  • AK20230110
    AK20230110 Posts: 4,990 ✭✭


    @peterpan

    Contact Fizz’s support team directly to inquire about possible network work in your area, and if not, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 7,643 ✭✭

    you will get more answers by asking the building owner or manager

  • AK20230110
    AK20230110 Posts: 4,990 ✭✭

    Good point, they need the permission of the owners ( the community ) 🤔🧐

  • AlexJS
    AlexJS Posts: 992 ✭✭

    Does anyone in your building have a cable connection in their apartment? I can only guess perhaps the builder decided to wire for fiber and save the cost of wiring the building for cable. It would seem like a crazy decision but not unimaginable.

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,765 ✭✭

    I don't think this is a Fizz issue but more probably a building issue... Just speak with your building manager...

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