you will get more answers by asking the building owner or manager
No Fizz in one downtown Montreal building
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You can always ask the support
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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Answers
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Hi @peterpan
Probably they have an exclusivity with Bell and the owner
Fizz has some limitation, such the address should not consider a business one, but Videotron doesn't have it
Your home address
Whether it’s your house, cottage or apartment, we need the address where you would like to have our Home Internet services installed. This step is crucial to check if the Fizz Home Internet service is available at your place.
As you start to type in your address, the field will autofill with address proposals. Make sure you pick the right one, all the way down to your apartment number if applicable.
Know that Fizz services unfortunately cannot be used for commercial purposes or in the operation of a business.
Our Internet service is not available at your address?
It is for many residential addresses in Quebec and Ontario and, over time, will be for more and more postal codes. So, come back to see us in a while.
https://fizz.ca/en/faq/what-can-i-do-if-fizz-home-internet-is-not-available-at-my-service-address
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No idea why to be honest 🤷.
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Contact Fizz’s support team directly to inquire about possible network work in your area, and if not, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services
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you will get more answers by asking the building owner or manager
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Good point, they need the permission of the owners ( the community ) 🤔🧐
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Does anyone in your building have a cable connection in their apartment? I can only guess perhaps the builder decided to wire for fiber and save the cost of wiring the building for cable. It would seem like a crazy decision but not unimaginable.
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I don't think this is a Fizz issue but more probably a building issue... Just speak with your building manager...
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Better contact support .
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This discussion has been closed.