No internet over 3G or LTE.
Best Answer
-
Did you check the usage of the data under her plan? from the Fizz account (on the web page)
0
Answers
-
Hi @PeterL
She have a data plan?
She need to check if she has the last carrier settings https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
1. Install the latest software update.
Connect to a Wi-Fi network
Download the latest iOS software update
What iPhone she is using?
Did you try her SIM to your phone?
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
0 -
It might with if you proceed with a restart of the device and your phone should automatically reconnect to the network within the next few minutes. If the issue persists you can switch over to 3G from LTE for a few moments, then switch back to 3G.
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
If not working contact support
Also: Try shutting your phone, remove your SIM card. Start your phone, reinsert card
0 -
Maybe problem APN? Try each in settings to see which works
0 -
I am in chat queue. Her phone used to work but hasn't in a couple months. She has an iPhone 13 that was bought used from Fizz. Swapping SIMs now.
0 -
Check also the data usage from her account
0 -
Looks like an APN issue for me.
0 -
The iPhone has a carrier setting to be update
0 -
Ah true, @PeterL try to follow the instructions for Iphone:
0 -
Yes, her SIM doesn't work. My SIM works in her phone. Her's doesn't work in mine.
0 -
You can buy a new one at Jean Coutu. Contact support to activate it (be ready to upload an ID document and a copy of your credit card) and ask for refund.
0 -
Maybe the problem of sim card in this situation
0 -
I will check her plan before buying a new SIM, to be sure that everything is correct and also I will try with the support
Since when @PeterL is saying the SIM doesn't work I believe he means that the data is not working with her SIM, but everything else it is ok
0 -
Depends how urgent is this. If it's like this for a couple of months already then yes.
0 -
Mystery solved. She had used all her data for the month. It seems like WiFi keeps dropping out while at home and she is switched to LTE.
0 -
LoL, thanks for sharing.
0 -
Happy that you solved the mystery
0 -
All right then!
0
