Missing data
Hello, it is only my second month using my Fizz phone plan. The first month went smoothly with no issues, however my second month, I did not receive any of the data I paid for. I have no issues with calls or texts, just missing my data. Please advise!
Best Answer
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Hi @bijouspeirs
Did you check the transaction history?
Can you check in your plan?
Login to your account any time to see how much data, minutes and text messages you have used during the current payment cycle for any plans that are on your account.
View your current data usage and remaining data in your plan :
- Go to My Plans in your Fizz account.
- Scroll to see a usage summary for each Plan associated with your Account.
- Click on 'Usage' to see more informations
To consult your complete usage history included in your monthly plan (Data, Calls, Text):
- Go to My Plans in your Fizz account.
- Into 'Manage Plan' menu
- Click on 'Data usage report'
source: https://fizz.ca/en/faq/how-do-i-view-my-usage
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Answers
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Please also check the APN https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
Also check if you don't have any usage limit on your phone? What phone are you using?
Did you already try to turn off the phone ?
You can also try to change the network operator for a minute, and after configure back in automatic.
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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Hello,
Try to reach customer service on Live chat : https://fizz.ca/en/support as they sometimes need a few extra details
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You should try to contact them
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Hello,
Try to reach customer service on Live chat : https://fizz.ca/en/support as they sometimes need a few extra details
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What you mean by you didn't get your data? Could you please further elaborate?
Anyway with this kind of issues it's better to contact customer service
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Hello bijouspeirs,
I am sorry for the situation encountered,
I have verified your account and I can see that you have a plan with 2Gb of data and you are making use of it.
The data works.
Make sure that you toggle your data on to use it.
Here you can see some troubleshooting steps: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
Thank you for your understanding!
Have a good one!
-Eugen0
