International minutes

Hi @Maria Di Matteo

Did you try with + ?

You also need to activate the International calls option of your plan. To do so:

1. Go to My Plans in your Fizz account.
2. If there is more than one plan on your account, scroll to the plan you wish to change.
3. Click on Manage and choose Advanced parameters.
4. Next to No International calls, slide the radio button to Off.

Source: https://fizz.ca/en/faq/how-do-i-make-an-international-call-when-i-am-in-my-coverage-area

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

How do I make an international call when I am in my coverage area?

International Calls Option

International Calls Add-on

Pay as you go

How much does it cost to call internationally from my coverage area?

To make an international call, you have different options depending on your needs.

Whatever option you choose for your international calls, know that the rates are the same whether you are calling a landline or a mobile number.

You also need to activate the International calls option of your plan. To do so:

1. Go to My Plans in your Fizz account.
2. If there is more than one plan on your account, scroll to the plan you wish to change.
3. Click on Manage and choose Advanced parameters.
4. Next to No International calls, slide the radio button to Off.
5. International Calls Option
6. If you make international calls every month: add the International calls option to your plan.
7. You get each month a fixed number of minutes to make international calls from your coverage area to the country you select among our special rate list. You can only select one country at a time, but you can change it. If you do, that change will be effective when your next payment cycle begins.  
8. Important – any change to your plan must be made 108 hours (4.5 days) before the end of your payment cycle. During those 108 hours (4.5 days), systems are frozen and no change can be made. You’ll therefore have to wait for the next payment cycle.
9. Learning how to edit your mobile plan.
10. If you can't find a specific country on our list, you’ll have to opt for an Add-on instead.
11. International Calls Add-on
12. If you make international calls occasionally: use the International Calls Add-on.
13. The International calls Add-Ons are useful if you need to make international calls occasionally to countries not covered by your monthly plan. You can purchase as many International calls Add-ons as you need, based on which zones these countries are in.
14. 
    
15. Learn about buying Add-Ons
16. Pay as you go
17. To make international calls without changing your mobile plan or buying Add-ons: pay as you go.
18. By adding funds to your wallet, you’ll be able to pay as you go any international call you make.
19. Learn about pay as you go.
20. How much does it cost to call internationally from my coverage area?
21. You can see the cost of our Add-ons, as well as the pay per use rates, in your Fizz account :
22. Connect to your Fizz account
23. Under your mobile plan in My plans, click on Manage.
24. Go to Add-On, international calls
25.  
26. If you have unlimited text messaging in your monthly plan, know that any text to an international number is included in your plan.

Read more : 

What is an Add-On and how do I buy one?

What is my Wallet and how do I use it?

What can I do with my Wallet?

How do I add funds to my Fizz Wallet?

How do I use Pay As You Go?

I want to know when my usage will switch to Pay As You Go. How do I know when my plan is running out?

I think who speaks if he wants to call in another country my from quebec

@Maria Di Matteo you have opened multiple posts for the same issue. Please always try to follow up on same one.

What you can do in this situation is to buy a data travel add-on and contact customer support to refund you the purchase of the international minutes.