Arbitrary charges
My phone bill this month is very expensive. A large part of it comes from "my rewards upgrade", but I don't know what are these. I didn't subscribed for these, and I don't need these. I want to cancel these and get refund.
Did anyone else ever have these issues?
Thank you!
Best Answer
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Hi @xlx
You should contact the support, this is an error and they will refund you
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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Answers
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contact support
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I think you aren't looking at (or showing) the whole bill. My partner's bill looks similar except that if you look further below you "may" or "should" see credits for all those rewards. At least that's how it works in hers. She is charged for all the rewards and then credited for all of them as well. I hope that's the case for you as well. Let us know.
Or contact customer service and they can figure it out
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That really makes sense!!
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Hi, thank you guys for all your kind reply! I contacted the customer service, and it turns out to be a technical issues. Thank you again!
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Happy for you it ends well!
Goodnite!
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