Can't activate new sim card and use my old phone number with Fizz

lajdnf
lajdnf Posts: 1 ✭✭
edited April 2023 in My Mobile

When I'm trying to activate my new sim card I get this message:

Screenshot 2023-04-07 at 10.18.57 PM.png

I've been trying for 2 days to talk with someone which is completely impossible. I've tried using your chat, messenger as well as imessage. Nothing work. How do I activate my new sim card using the same phone number??

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,876 ✭✭
    edited April 2023 Answer ✓

    Hi @lajdnf

    You're following the wrong procedure.

    You should contact the support team and provide them with an image of the credit card associated with your account. Remember to cancel the middle 8 numbers of the card and also provide your ID card. This I believe in order to protect your account from SIM swapping.


    However, due to the overwhelming number of issues caused by the weather, the support team might be busy. Hence, you need to be persistent. Sorry for the inconvenience.

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

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