Home Internet - Technical Issues
My home internet keeps disconnecting at random times during the day, for no apparent reason. When I reached out few weeks back, I was told it was due to some construction work around my area. However, this problem still persisting. Any solution for this please??? Thanks
Best Answer
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Did you try to make a reset on your modem?
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Answers
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Do you have the problems only on WiFi?
If yes :
https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
If no :
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
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Hello - I already tried all the above steps, still cutting out. It is very frustrating, I'm unable to work properly.
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So, you will have to contact the support :( If you are sure it is not your devices, your modem signal may be bad, or there may be a problem with your modem.
They are really busy currently, be patient ...
To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.
You can also use :
Twitter: https://mobile.twitter.com/fizz_ca
Facebook: https://www.facebook.com/fizzca/
Whatsapp: (438) 393-5814
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The same thing is happening here (Laval area).. is getting more and more frequent that it simply cuts off.. I tried to contact support yesterday (through whatsapp) and after passing by the "automated messaging" was told that someone would be with me shortly.. It's now the next day and I'm still waiting for "someone" to contact me back!
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They are completely overwhelmed these days with difficult SIM changes. By the chat, in general, it responding, but after several hours.
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Been almost 24 hours and I still did not get a reply. tried to follow up a few times..no answer.
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Contact the support is the best way to find a solution. I tried it
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My internet don't work no more
There us only 5 lights showing on my modem???
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My internet have the problem…not connecting
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I think it’s the weather today :/
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It seems to not be working for a lot of people
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you need a package with data if you talk about free data
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I thought this was about home internet?
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Hydro is working hard, lots of damages
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I wish they had a map like Hydro, to show the areas affected (without service )
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yes that would be handy
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yes he had more than a million broken down
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Lots of construction , many new developments around
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That’s crazy!
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Hope it’s resolved soon!
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This thread is from August 2022 and should be closed.
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I don't know I think who we don't have time for the moment to close this post
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Should be closed indeed
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My home internet is extremely slow and keeps disconnecting at random times during the day, for no apparent reason. Its impacting my work especially when I am on meetings!
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yes i did reset the modem
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