Extremely Slow LTE
Best Answer
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An update:
now I have full bars and the speed is back up. I think the tower near me probably was impacted by the ice storm and now is back up.
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Answers
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Hi @Nomishen
probably is due to your weak signal, did you try to move around in order to get a stronger signal
Is the coverage adequate?
Make sure you are in a zone that has adequate coverage.
The Fizz mobile network, like the vast majority of mobile service providers in Canada, is broadcast from fixed antennas on the ground.
It’s normal that the signal will be affected in some places by natural and artificial obstacles.
Artificial obstacles may include:
- Concrete
- Steel
- Aluminum
Natural obstacles may include:
- Mountains
- Valleys
- Forests
Restart your phone
If the network signal is weak, your phone may be connected to an antenna that is not in an optimal location for you to access the network.
Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds.
Following your reboot, your applications will load. Your phone will then re-authenticate to the Fizz mobile network and potentially recover its authorization to access the network.
Is the Fizz network chosen?
Make sure your phone is configured to automatically select the Fizz mobile network.
IMPORTANT: Before starting this process, make sure the SIM card is inserted in your device. Otherwise, the Mobile networks menu will not be visible.
The steps for enabling your device to automatically select a network varies depending on the type of phone. Here are two examples:
Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz
iPhone: Settings → Operators → Automatic/Fizz
Note: If the Fizz network is not optimal where you are, you may try to temporarily connect to our wider area network.
How to access the Fizz wider area network
The position and distance of our partners’ antennas may differ from ours — your mobile experience may improve at locations that are problematic for the Fizz network.
Source: https://fizz.ca/en/faq/what-can-i-do-if-mobile-network-coverage-is-weak-or-inaccessible
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it depends where you live
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The network might be impacted by the power outage as well.
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I live in a major city area in Quebec and our house is built with mostly wood that should not impact the signal. I think Fizz’s mobile network has issues.
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Hi @Nomishen
Probably a tower near your house was affected by the weather conditions, causing you to be connected to a farther away tower that has a heavier than usual load.
Just for today, could you try using Fizz Ext?
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its possible - I don’t usually use LTE at home and cannot remember if it’s always like this or it’s because of the craziness caused by the ice storm. 🤞
keep safe everyone!
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Same thing with me...
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It could be due to the weather conditions, but also, since a lot of people don't have internet connection at home because of the outage, there is probably a saturation of the tower near your house...
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Lucky you, still slow here
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Sorry to hear that :( hope it will be back for you soon too
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Hope so too!
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