My new bill is higher than what it should be
Hi,
I changed my internet plan from 60 to 30 for 35$/month. And I have a 6$ rebate (3x2$), then I received the new bill for my plan and it says 40.24$. It should only be 33.35$
35 - 6 = 29 + taxes = 33.35$ ish
For now, I pay 44.48$ which makes total sense
45$ - 6 = 39 + taxes = 44.48$
Does anyone know what is going on, I checked out and my rebates are still active didn't change anything there.
Thanks in advance
Best Answer
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For anyone having the same question, this is what Support told me:
Thank you for your patience. I have verified the plan change and the upcoming payment information. The price of 40.24$ with the taxes included is the normal price for the plan before the rebates of 6$. When you will have the first payment taken of 40,24$, than the 6$ rebates will be applied reducing the price and the payment. The email you received it automatic so the system that made the calculations did not make them based on the upgrades you have on the plan, these will be visible on the payment when the actual payment is taken. The rebates cannot be applied to the plan before the payment is taken.
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Answers
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Hi @Datarask
Have you checked if your bonuses are still in the slots? Since you paid $35 + tax, it appears that the slots are empty.
A plan change should not remove the bonus from the slots. If the bonuses are in the slots, you should contact support to have it checked.
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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Ask to the support
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contacted the https://fizz.ca/en/support
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Yes my bonuses are still in the slots, I checked multiple times.
Thank you so much for your fast answer, I will contact support
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Sorry but here we are users :(
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we are indeed users like you
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@Datarask if you spoke about your mail received that you received it is nominal the less the 6$ is done at the invoicing
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