Delivery

Mine was delivered by FedEx I went to check on my account

Planete courrier is used only in certain places

Standard shipping (2 to 3 business days)

• Deliveries are processed from Monday to Friday between 8:00 am and 5:00 pm
• If your delivery time spans a statutory holiday, delivery will take an additional day.
• Expect your delivery:
  • Within the week for an order placed early in the week.
  • On the following week for an order placed towards the end of a week.
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Missed delivery

1. Your SIM card was pasted on your door if you were not home. The information here below only applies to phone deliveries. 

• If you missed the first delivery attempt, you will receive an e-mail from Planète Courrier to schedule an appointment at a later date with two choices of time slots:
  • Between 8:00 a.m. and 5:00 p.m.
  • Between 5:00 p.m. and 9:00 p.m.
• To do so, follow the instructions in your Order History.
• If the delivery is handled by Purolator or FedEx and you have missed the first delivery attempt, a second delivery will be attempted or you will be invited to go to a pick-up location to collect your package.
• If the second delivery attempt fails as well, you will need to pick up your phone as per the instructions (before the set deadline) outlined in your Order History. If you don’t, your phone will be returned to Fizz. 
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• To see your Order History: 

1. Log into your account and go to My settings.
2. Click on Order history.
3. Click on See details of your order. 
4. Click on the shipping number to see on the carrier’s website the details of your delivery 

Signature required for the delivery of a phone.

good to know

Good choice.......

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