Delivery

Boo250
Boo250 Posts: 21 ✭✭
edited March 2023 in Phones

Hi, I am wondering if anyone knows what service fizz uses to ship a phone?

Best Answers

Answers

  • Boo250
    Boo250 Posts: 21 ✭✭

    I live in Quebec.

  • Jess_i88b6
    Jess_i88b6 Posts: 12,948 ✭✭
    edited March 2023

    Mine was delivered by FedEx I went to check on my account

    Planete courrier is used only in certain places

  • Boo250
    Boo250 Posts: 21 ✭✭

    Thank you. Appreciate it.

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 6,682 ✭✭
    edited March 2023


    Standard shipping (2 to 3 business days)

    • Deliveries are processed from Monday to Friday between 8:00 am and 5:00 pm
    • If your delivery time spans a statutory holiday, delivery will take an additional day.
    • Expect your delivery:
      • Within the week for an order placed early in the week.
      • On the following week for an order placed towards the end of a week.

    •  

    Missed delivery

     

    1. Your SIM card was pasted on your door if you were not home. The information here below only applies to phone deliveries. 
    • If you missed the first delivery attempt, you will receive an e-mail from Planète Courrier to schedule an appointment at a later date with two choices of time slots:
      • Between 8:00 a.m. and 5:00 p.m.
      • Between 5:00 p.m. and 9:00 p.m.
    • To do so, follow the instructions in your Order History.
    • If the delivery is handled by Purolator or FedEx and you have missed the first delivery attempt, a second delivery will be attempted or you will be invited to go to a pick-up location to collect your package.
    • If the second delivery attempt fails as well, you will need to pick up your phone as per the instructions (before the set deadline) outlined in your Order History. If you don’t, your phone will be returned to Fizz. 
    •  
    • To see your Order History: 
    1. Log into your account and go to My settings.
    2. Click on Order history.
    3. Click on See details of your order. 
    4. Click on the shipping number to see on the carrier’s website the details of your delivery 
    Signature required for the delivery of a phone.


  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 6,318 ✭✭

    Planete courrier for me as well.

  • Derr
    Derr Posts: 5,361 ✭✭

    good to know

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 4,617 ✭✭

    I believe Planete Courrier does only the final delivery to your door step if you live in Montreal, however the distribution is made by FedEx. Please correct me if I am wrong

  • Boo250
    Boo250 Posts: 21 ✭✭

    Thank you

    It is coming by Purolator

  • Derr
    Derr Posts: 5,361 ✭✭

    Hope you like your new phone!!

  • Boo250
    Boo250 Posts: 21 ✭✭

    Thank You Derr.

  • Derr
    Derr Posts: 5,361 ✭✭

    You’re welcome

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 4,617 ✭✭

    What phone did you buy, if I may ask?

  • Boo250
    Boo250 Posts: 21 ✭✭

    . hI fizzy fizz. I purchased the samsung A53 5G

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 6,682 ✭✭

    Good choice.......

  • Boo250
    Boo250 Posts: 21 ✭✭

    Thank You.....

  • neverwinter
    neverwinter Posts: 1,945 ✭✭

    Do you have volte?

This discussion has been closed.