Fizz modem works no more

Elieeeee
Elieeeee Posts: 4 ✭✭
edited March 2023 in Internet

Wired internet connection doesn't work. The wifi doesn't show up anymore. Only the top "power" light lights up. Tried to unplug power for 30 sec. Tried to press the "reset" button for 10sec. Tried several electric outlet.

20230306_161524.jpg

How can I get a replacement modem?

Best Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,909 ✭✭
    edited March 2023 Answer ✓

    Hi @Elieeeee

    Can you try to turn off the modem, when the modem is off, disconnect the coaxial cable, wait 5 minutes, reconnect the wire and turn on the modem.

    If after a few minutes you will not be able to use the internet, you should contact support, as there may be a temporary problem in your area.

    You can chat in direct

       •   Sign into your account

        •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

       •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Whizz
    Whizz Posts: 23,161 admin
    Answer ✓

    Hello Elieeeee!

    I see that you reached out to us in regards to your Wi-fi issue and one of my colleagues from the French department has set you up for a Service Call. 
    Rest assured that the technician will do what they when they arrive, including changing the modem if needed. 

    Have a good one!
    -Paul  🖖

Answers

  • Elieeeee
    Elieeeee Posts: 4 ✭✭

    C'est fait! Tout est bien branché. J'ai aussi essayé un nouveau cable coax.

  • Jess_i88b6
    Jess_i88b6 Posts: 13,909 ✭✭
    edited March 2023

    Hi @Elieeeee

    Therefore, the only options is to contact the support here we are users like you

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/


    ps Sorry to have posted the info how to contact the support in french! I correct it

  • Vasiok
    Vasiok Posts: 1,345 ✭✭

    You need to contact the support for this kind of requests! Good luck!

This discussion has been closed.

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