Internet Cut Out when Requested a Plan Change

Hi

You can try some of the troubleshooting mentioned in those link

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

At point 3 of the next link Check the status LEDs on your WI-FI modem

This list of the lights of your Wi-Fi modem and the different possible states:

https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

If you still have the problem contact Fizz support for help

Here's how to contact customer service

https://fizz.ca/en/support

In status of our services you click on Check out the services

Then you press the interrogation point (?) at the bottom right and all you have to do is choose the platform to contact them.

Chatting is the only fast and efficient method because you interact directly with customer service.

Have a nice day